Recording Division Customer Survey

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Effective 12/31/13, a referendum was passed by voters in McLean County to place the duties of the Recorder's office into the office of the County Clerk. Soon after, a survey went out to Recording Division customers. The results: 100 surveys came back. On a scale of 1-5, with “5” being the best, the average “Service” rating was 4.43, and the average “Search Site” rating was 4.20.

We sent out a similar survey in July 2017 to those in our database who utilize the Recording Division, asking them to give us a “Service” rating on a scale of 1-5, and soliciting their comments. Thirty-eight surveys were received as of February 2018, and we ended with an average “Service” rating of 4.76 (with "5" being the best). Many customers were effusive in their praise.  Mark Bounds, Director of Recording, has eight years’ experience in the Recording Division. He and the Clerk review all the survey responses for ideas on improvements, so that we can better serve our customer base in the future. View the 2017 survey (PDF)!

Selected comments:

“I was EXTREMELY impressed with the level of customer service we received. You went over and above to help us out. I have never had any other county recorder treat us like this and it was very refreshing….”

“Your office and available online look ups should be the model for all offices.”

“I can't remember meeting anyone more professional, helpful and friendly than Mark Bounds. He's a huge asset. […] A real pleasure to work with McLean Co. Recorder's Office.”

“I love the free online searching.”

“All personnel are helpful and friendly. Mark is exceptional in his knowledge and willingness to assist.”

All surveys, including comments, are available to you. If you wish to see the surveys, feel free to stop by our office, or email our office and we will be happy to email you a copy of all the surveys.